At InfernoWands, we are committed to ensuring your satisfaction with our products. This Refund and Return Policy outlines the terms and conditions for returns and refunds.

Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• You must initiate the return within 30 days of receiving your order.
• Proof of purchase, such as an order number or receipt, is required.

Certain items are not eligible for return, including:

• Used flash paper
• Items damaged due to misuse or negligence
• Items that are missing parts or are not in their original condition due to your error

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] with your order number and a detailed reason for the return.
2. Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Clearly write the RMA number on the outside of the package.
5. Ship the package to the address provided by our customer support team.

Please note that you are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected] 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email protected] to request an exchange. Follow the same return process as outlined above, and we will ship the replacement item to you once we receive the defective item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or an error on our part.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

InfernoWand
Australia
[email protected] 
+61469357356

We reserve the right to modify this Refund and Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.